C-people

C-People er Caverions medarbeidermagasin, hvor du kan lese historier om ​noen av våre 17 000 fantastiske medarbeidere i Europa og få et innblikk i deres spennende jobbhverdag.

Caverion er et europeisk selskap, så i C-people vil du ikke bare finne artikler om oss her i Norge, men også kunne lese om spennende saker fra Danmark, Estland, Finland, Latvia, Litauen, Polen, Russland, Sverige, Tsjekkia, Tyskland og Østerrike.

Har du tilbakemelding på artiklene, eller tips? Send epost til redaktøren for C-People: Helene Johansen.

Del artikler med #Cpeople

6 kundehistorier vi aldri glemmer

by Helene Johansen | aug 03, 2015
Fra barn som blokkerer stormavløp, til flyvende juledekorasjoner: når du jobber med kundeservice kan du støte på situasjoner som du vil huske i lang tid. Her deler noen av våre folk sine mest minneverdige saker. 

1. Kundeserviceoperatør Nathalie Nilsson, Sverige:

Group_photo_Nathalie_Nilsson_Sweden"Jeg husker en sak fra i fjor høst på en førskole, ikke langt fra hovedkontoret vårt i Stockholm. De fikk problemer med et blokkert stormavløp og trengte noen til å komme og ta en titt.

Vi plasserte en serviceordre og en lokal rørlegger ble tildelt jobben for å se hva som forårsaket det. Det viste seg at barna hadde gjemt lekespadene sine i stormavløpet og rørleggeren måtte fjerne totalt 161 fargerike spader for å åpne blokkeringen."

2. Utviklingsleder Antti Huttunen, Finland:

Group_photo_Finland_Antti_Huttunen_1"En kunde som produserte ost hadde lav produktivitet, på grunn av en ostekutter i begynnelsen av produksjonslinjen sin. Den var vanskelig å betjene og hadde utdatert programvare.På grunn av den økonomiske situasjonen, var det ikke mulig å kjøpe en ny kutter, så vi omprogrammerte den istedenfor. Takket være den nye programvaren, har det vært færre tekniske problemer, produksjonslinjehastigheten har økt og svinn er redusert. I tillegg ble sikkerheten til rengjørerne forbedret, fordi sikkerhetsbryteren ble endret i den nye programvaren."

3. Serviceleder Roman Blasl, Østerrike:

Group_photo_Austria_Roman_Blasl"Med rundt 6000 reparasjons- og serviceoppdrag i året i forskjellige matbutikker, sørger vi for at kjølehyllene alltid fungerer perfekt og kunder får ferske varer. En gang ringte en butikksjef oss i en panikktilstand: ‘Dreneringen til melkehyllen er blokkert! Hele arealet under kjøleenheten er oversvømt! Kundene klager. Dere må komme med en gang!’ Vi dro selvfølgelig til butikken med en eneste gang. Situasjonen som ventet oss var ikke et pent syn. En rask sjekk av avløpsrøret var imidlertid nok til å finne blokkeringen. Det er mange ting som kan blokkere et dreneringsrør, men dette var noe vi ikke hadde regnet med: en åpen pakke med gummibjørner!"

4. Salgs- og markedsføringskonsulent, Thomas Augdal, Norge:

Group_photo_Norway_ Thomas Augdal"I fjor fikk serviceteknikeren Arne Garberg noen sporadiske oppdrag for brannsikkerhet ved Madsen Bil AS, i Trøndelag. Kunden var veldig fornøyd med servicen fra Arne, så vi avtalte et møte med kunden, og ble enige om en dato for en bygningsinspeksjon. Under inspeksjonen oppdaget vi en lekkasje i et varmeanlegg. Kunden var dog ikke like overrasket, lekkasjen hadde tydeligvis vært der lenge.  Enrørlegger fra et annet selskap hadde faktisk prøvd å finne årsaken til lekkasjen, uten å lykkes.

Caverion-teamet feilsøkte varmesentralen systematisk, fant lekkasjen og fikset feilen på et blunk! Madsen Bil var tydeligvis veldig fornøyd, så de undertegnet en komplett ServiFlex-avtale for alle disipliner, og en rammeavtale."

5. Serviceleder Thomas Gaardsvig Rind, Danmark:

Group_photo_Thomas Gaardsvig_Rind_Denmark"Vår kunde Scandi Parts som lager svømmebassenger, kontaktet oss fordi deres kunde, trengte nye styringssystemer for noen bassenger på tre av cruiseskipene deres. Installasjonene var på vei ut av drift, og kontrollsystemet var i ferd med å løpe ut så det var på tide med en oppdatering.

Vi fikk oppdraget en måned før avreise, så det var begrenset tid.

Jeg fløy til Sydney og boardet cruiseskipet. Om natten jobbet jeg på de ulike bassengene, programmerte det nye systemet og oppgraderte tavlene og utstyret. Alle tavlene ble koblet fra og gjenoppbygget.

Morgenene ble brukt til testing før bassenget åpnet om ettermiddagen. Caverion hadde designet styringssystemene i 2002 og denne gangen oppgraderte vi fullstendig og testet systemytelsen under drift.»

6. Prosjektingeniør Stephan Radow, Tyskland:

Group_photo_Germany_Radow_Stephan"Det var i innspurten til jul, så kjøpesenteret hadde blitt dekorert med juletrær og vakre innpakkede gaver i inngangspartiet. En morgen hadde alle ventilasjonssystemene plutselig slått over til røykavsugsmodus, som resulterte i at alle juledekorasjonene i inngangspartiet begynte å fly rundt over alt.

Vi prøvde å finne ut hva som hadde skjedd, etter mye om og men var den eneste gjenværende muligheten brannvesenets kontrollpanel. Da vi åpnet det, ble det klart at den avbruddsfrie strømforsyningen (UPS) var skadet. Når vi hadde sjekket og overstyrte strømforsyningen kunne vi rette opp feilen i ventilasjonssystemet – og kjøpesenterets team kunne sette alle juledekorasjonene tilbake der de hørte hjemme."

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