C-people

C-People er Caverions medarbeidermagasin, hvor du kan lese historier om ​noen av våre 17 000 fantastiske medarbeidere i Europa og få et innblikk i deres spennende jobbhverdag.

Caverion er et europeisk selskap, så i C-people vil du ikke bare finne artikler om oss her i Norge, men også kunne lese om spennende saker fra Danmark, Estland, Finland, Latvia, Litauen, Polen, Russland, Sverige, Tsjekkia, Tyskland og Østerrike.

Har du tilbakemelding på artiklene, eller tips? Send epost til redaktøren for C-People: Helene Johansen.

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Slik er hverdagen til folka våre på: Service

by Helene Johansen | okt 23, 2015

Tekst & bilder: Helene Johansen

Fra Mandal i Sør, til Tromsø i Nord, vandrer 1200 serviceteknikere rundt med Caverion-logo på genseren og sørger for velfungerende bygg som gir et komfortabelt, trygt og sunt innemiljø for alle brukerne. Folka våre på service er viktige ambassadører for Caverion; det er de som er representantene for våre verdier ut mot kundene våre. Én av disse er serviceingeniør for rør og sprinkler i Drammen, Moritz Korff.

Les mer under bildet.
Moritz-korff

Bilde: Moritz Korff gleder seg til å starte arbeidsdagen.

I motsetning til prosjekt, kan servicejobben være ensom. Du er som regel ute hos kundene på egenhånd, uten kollegaer å snakke med. Men i dag er Moritz på oppdrag hos Espira barnehagen på Knivåsen i Drammen, og med 115 barn fordelt på 5 avdelinger blir det ikke ensomt i dag!

«Hvem er du? Hva skal du her? Hvorfor har du sånn sekk med verktøy? Hva slags verktøy har du? Er du pappa’n til noen? Hvorfor har du sko på inne? Vil du leke pirat?»

Nysgjerrigheten blant barna er tydeligvis stor når Moritz kommer inn døra, og spørsmålene hagler. Tyskeren Moritz, som har jobbet for Caverion halvparten av sine 10 år han har tilbragt i Norge, smiler vennlig til de spørrende barna.

- Jeg skal se om det er noe her jeg kan reparere for dere, slik at barnehagen deres holder seg fin, svarer han.

Personlige relasjoner
Det er første gang Moritz er i akkurat denne barnehagen, men styrer for Espira Knivåsen, Christina Larsen, viser han både teknisk rom og tekniske skap.

- Det fine med Caverion er at det er samme person som kommer på hvert oppdrag for sitt fag, da slipper du å vise de rundt mer enn én gang, i tillegg får du en personlig relasjon, og det er hyggelig! sier Christina.

Selv om Moritz ikke har vært hos Knivåsen før, vet han godt hva avtalen inneholder.

- Jeg ser alltid på avtalen før jeg drar til kunden for å kartlegge omfanget, og identifisere det som eventuelt ikke er inkludert, men kan selges inn som tillegg, forklarer Moritz.

Les mer under bildet.
Moritz-Korff-2

Bilde: Moritz viser avvik. og foreslår forbedring for barnehagestyrer Christina.

Hjertet banker for kunden

Direktør for Service i Caverion Norge, Roy Hamsund, beskriver Moritz som et flott eksempel på de aller beste serviceteknikerne i Caverion.

- Moritz er lojal og pliktoppfyllende, og med et hjerte som banker for kunden og Caverion. Sammen med alle de andre serviceinnstilte teknikerne våre er han en viktig ambassadør for Caverions merkevare ute hos kundene.

Det er tydelig at Moritz har stor yrkesstolthet. Mer-salg er alltid i fokus, men aller mest vektlegger han god service.

- Når kunden betaler for noe, er en forbedring fra tidligere tilstand det minste de kan forvente. I tillegg vil de vite hva som foregår, på et forståelig språk, derfor er det viktig å bruke god tid på rapporten og inkludere bilder, understreker Moritz.

Svaret på hva som er best med å være servicetekniker kommer fort:

- Det beste er å rette et problem som har skapt mye bry, og bidra til å gjøre hverdagen til de som oppholder seg i bygningen bedre. I tillegg er det jo en variert hverdag, én dag er du i en barnehage, en annen er du på en fabrikk.

Bilde: Moritz tar bilde av avvik, som skal legges inn i rapporten kunden skal få etterpå.
Moritz-Korff-3

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