C-people

C-People er Caverions medarbeidermagasin, hvor du kan lese historier om ​noen av våre 17 000 fantastiske medarbeidere i Europa og få et innblikk i deres spennende jobbhverdag.

Caverion er et europeisk selskap, så i C-people vil du ikke bare finne artikler om oss her i Norge, men også kunne lese om spennende saker fra Danmark, Estland, Finland, Latvia, Litauen, Polen, Russland, Sverige, Tsjekkia, Tyskland og Østerrike.

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6 kundehistorier vi aldri glemmer

by Helene Johansen | aug 03, 2015
Fra barn som blokkerer stormavløp, til flyvende juledekorasjoner: når du jobber med kundeservice kan du støte på situasjoner som du vil huske i lang tid. Her deler noen av våre folk sine mest minneverdige saker. 

1. Kundeserviceoperatør Nathalie Nilsson, Sverige:

Group_photo_Nathalie_Nilsson_Sweden"Jeg husker en sak fra i fjor høst på en førskole, ikke langt fra hovedkontoret vårt i Stockholm. De fikk problemer med et blokkert stormavløp og trengte noen til å komme og ta en titt.

Vi plasserte en serviceordre og en lokal rørlegger ble tildelt jobben for å se hva som forårsaket det. Det viste seg at barna hadde gjemt lekespadene sine i stormavløpet og rørleggeren måtte fjerne totalt 161 fargerike spader for å åpne blokkeringen."

2. Utviklingsleder Antti Huttunen, Finland:

Group_photo_Finland_Antti_Huttunen_1"En kunde som produserte ost hadde lav produktivitet, på grunn av en ostekutter i begynnelsen av produksjonslinjen sin. Den var vanskelig å betjene og hadde utdatert programvare.På grunn av den økonomiske situasjonen, var det ikke mulig å kjøpe en ny kutter, så vi omprogrammerte den istedenfor. Takket være den nye programvaren, har det vært færre tekniske problemer, produksjonslinjehastigheten har økt og svinn er redusert. I tillegg ble sikkerheten til rengjørerne forbedret, fordi sikkerhetsbryteren ble endret i den nye programvaren."

3. Serviceleder Roman Blasl, Østerrike:

Group_photo_Austria_Roman_Blasl"Med rundt 6000 reparasjons- og serviceoppdrag i året i forskjellige matbutikker, sørger vi for at kjølehyllene alltid fungerer perfekt og kunder får ferske varer. En gang ringte en butikksjef oss i en panikktilstand: ‘Dreneringen til melkehyllen er blokkert! Hele arealet under kjøleenheten er oversvømt! Kundene klager. Dere må komme med en gang!’ Vi dro selvfølgelig til butikken med en eneste gang. Situasjonen som ventet oss var ikke et pent syn. En rask sjekk av avløpsrøret var imidlertid nok til å finne blokkeringen. Det er mange ting som kan blokkere et dreneringsrør, men dette var noe vi ikke hadde regnet med: en åpen pakke med gummibjørner!"

4. Salgs- og markedsføringskonsulent, Thomas Augdal, Norge:

Group_photo_Norway_ Thomas Augdal"I fjor fikk serviceteknikeren Arne Garberg noen sporadiske oppdrag for brannsikkerhet ved Madsen Bil AS, i Trøndelag. Kunden var veldig fornøyd med servicen fra Arne, så vi avtalte et møte med kunden, og ble enige om en dato for en bygningsinspeksjon. Under inspeksjonen oppdaget vi en lekkasje i et varmeanlegg. Kunden var dog ikke like overrasket, lekkasjen hadde tydeligvis vært der lenge.  Enrørlegger fra et annet selskap hadde faktisk prøvd å finne årsaken til lekkasjen, uten å lykkes.

Caverion-teamet feilsøkte varmesentralen systematisk, fant lekkasjen og fikset feilen på et blunk! Madsen Bil var tydeligvis veldig fornøyd, så de undertegnet en komplett ServiFlex-avtale for alle disipliner, og en rammeavtale."

5. Serviceleder Thomas Gaardsvig Rind, Danmark:

Group_photo_Thomas Gaardsvig_Rind_Denmark"Vår kunde Scandi Parts som lager svømmebassenger, kontaktet oss fordi deres kunde, trengte nye styringssystemer for noen bassenger på tre av cruiseskipene deres. Installasjonene var på vei ut av drift, og kontrollsystemet var i ferd med å løpe ut så det var på tide med en oppdatering.

Vi fikk oppdraget en måned før avreise, så det var begrenset tid.

Jeg fløy til Sydney og boardet cruiseskipet. Om natten jobbet jeg på de ulike bassengene, programmerte det nye systemet og oppgraderte tavlene og utstyret. Alle tavlene ble koblet fra og gjenoppbygget.

Morgenene ble brukt til testing før bassenget åpnet om ettermiddagen. Caverion hadde designet styringssystemene i 2002 og denne gangen oppgraderte vi fullstendig og testet systemytelsen under drift.»

6. Prosjektingeniør Stephan Radow, Tyskland:

Group_photo_Germany_Radow_Stephan"Det var i innspurten til jul, så kjøpesenteret hadde blitt dekorert med juletrær og vakre innpakkede gaver i inngangspartiet. En morgen hadde alle ventilasjonssystemene plutselig slått over til røykavsugsmodus, som resulterte i at alle juledekorasjonene i inngangspartiet begynte å fly rundt over alt.

Vi prøvde å finne ut hva som hadde skjedd, etter mye om og men var den eneste gjenværende muligheten brannvesenets kontrollpanel. Da vi åpnet det, ble det klart at den avbruddsfrie strømforsyningen (UPS) var skadet. Når vi hadde sjekket og overstyrte strømforsyningen kunne vi rette opp feilen i ventilasjonssystemet – og kjøpesenterets team kunne sette alle juledekorasjonene tilbake der de hørte hjemme."

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    These days the scientific status quo has devised fairly modern techniques to treating infected nails. As cited in advance, lasers are the today's (and undeniably coolest) remedy alternative. Nail fungus specialists have deduced that lasers emitting a mild of 1064 nm are the most effective for treating nail fungi, even on toenails... Which may be the trickier of the nails given they are often thicker and included in a nice heat sock or shoe. And fungus loves being included in warmth.
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    But, laser beaming your fungussed nails is a relatively new approach to toenail fungus remedy. Additionally, a few humans are uncomfortable with the idea of laser beams burning the fungus out in their nails. For those motives, your health practitioner or podiatrist can also advocate a more traditional remedy approach (ie. Pills or lotions) or a aggregate treatment to tackle your fungus. Worst-case state of affairs is that your nail wishes to be surgically eliminated to allow a healthy new nail to grow in well. Both manner, secure and effective remedy options are available to treat your nails' fungi.
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    With this in thoughts, the largest take-away from this text must be that there may be desire for the ones combating fiendish nail fungi. Prescription drugs or over-the-counter lotions or amazing cool laser beams, the alternatives for clearing up your nail fungus have by no means been higher.
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    Katie Grand, Editor-in-Chief of Love, says that this month's Kate Moss shoot with Tim Walker taps into her love of British models: "I don’t think red bottoms shoes they take the whole modeling thing so seriously and generally know how to have a good time," she commented.Keep an eye out for Karlie Kloss and Pastry Chef Cheap Louboutin Shoes Christina Tosi, who will be handing out Karlie's Kookies from a "Kookie Truck" at Lincoln Center on Wednesday. 3.1 Phillip Lim tapped Alexis Bittar to design a custom red bottom shoes christian louboutin pair of earrings for today's runway show.Are flash-sale sites losing their luster? A few industry experts think so. Countess Louise J. Esterhazy, who wrote for WWD in the Christian Louboutin Outlet Store '70s, has returned to the publication with a monthly column. Her Christian Louboutin Shoes first piece recounts an evening she once spent with Coco Chanel. Julia Restoin Roitfeld, who had daughter Romy last May, will soon launch an online publication dedicated to motherhood. Asos is offering a 25 percent discount just for college students until midnight tomorrow. Have We Met Before, the short film Red Bottom Shoes For Women for Donna Karan's new line of hosiery will star Angelica Houston. In other Donna Karan news, the designer has teamed up with Rent the Runway to design an christian louboutin exclusive collection of rentable eveningwear.
    Rescheduling pains aside, the Marc by Marc Jacobs Fall '13 show went up (for the first time ever) at the Lincoln Center louboutin shoes this evening without a hitch. Designer Marc Jacobs continued his retro style story — which started with Spring's rock 'n' roll stripes — with a new round of red bottoms shoes loud all-over prints, mini-miniskirts, midi-length trousers, and a general nod to '70s silhouettes. Click through to see the complete Marc by Marc Jacobs Fall '13 collection now.
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    Big hair, big prints, and big '70s style were the name of the game at the Marc by christian louboutin outlet Marc Jacobs show Monday night. In a packed-to-the-rafters room at Lincoln Center — where Jacobs was showing for the first time ever, thanks to a recent scheduling switcheroo red bottom shoes for women — Cara Delevingne, Lindsey Wixson, and their band of wild-maned cohorts marched to the thumping beat of Tame Impala's "Elephant." It was a high-energy, leg-tapping scene, one that Red Bottom Shoes was made all the more fun thanks to the vivid Brady Bunch prints and gleaming gem-tone silks that the designer sent down his runway. Slim-cut crew-neck t-shirt blouses Christian Louboutin paired with wide-legged cropped pants or high-waisted secretary skirts gave a laid-back working-girl vibe, while oversize A-line midi-coats layered cheekily over supershiny minidresses lent a Taxi Driver-era Jodie Christian Louboutin Foster feel.
    For DKNY's Fall 2013 collection, Donna Karan gave us a glimpse of the season's sporty-cool downtown girl. The collection was full of athletic-inspired separates done up christian louboutin sale in a sleek color palette of camel, black, white, gray, and pops of bright rose pink — and we are loving the exploded leopard print that seems to red sole shoes christian louboutin take on the look of camouflage. Click on to watch the DKNY Fall runway show in action.
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